Refund Policy
At LoftPassageFolio, your satisfaction is our priority. We understand that there may be times when you may wish to return a product purchased from our website, loftpassagefolio.sbs. Our refund policy is designed to be as fair and straightforward as possible.
Cancellation Before Shipment
If you decide to cancel your order before it has been shipped, please contact us immediately at our +44 20 7946 0958. Provided that your order has not left our facility located at 43 Bedford Street, Westminster, London, United Kingdom, we will be able to cancel your order and issue a full refund in your original payment method.
Return Eligibility
Our products can be returned within 30 days of the delivery date for a full refund under the following circumstances:
- The item is in its original, unopened condition.
- The product received is incorrect or damaged upon arrival.
Non-returnable Items
Please note that due to the perishable nature of our products, any food item that has been opened, used, or partially consumed is ineligible for return. Also, any custom-made orders or items sold on clearance are final sale and cannot be returned.
Process for Returns
To initiate a return, please follow these steps:
- Contact us at +44 20 7946 0958 or through our website to alert us of your return.
- Pack the item securely and include the original packing slip.
- Send the package to LoftPassageFolio, 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
- Once we receive and inspect the product, we will process your refund. Please allow up to 14 business days for the transaction to reflect in your account.
Refund Amount
Your refund will include the cost of the item plus any applicable taxes, minus the shipping charges. All refunds are issued in the original form of payment. If you received any promotional discounts or special pricing, the refund will adjust to reflect any such discounts.
Exchanges
If you wish to exchange a product, please return the original item following the above-mentioned return process and place a new order for the item you would like in exchange.
Contact Information
For any questions or concerns regarding our refund policy, please contact us at +44 20 7946 0958 or visit our website at loftpassagefolio.sbs. We’re committed to providing you with a great customer experience every time you order with us.
Last updated: February 10, 2023